Frequently Asked Questions
Everything you need to know about Phantasma — your local TCG store on the north side of Las Vegas. Can't find your answer here? Reach out on Discord or follow @phantasmalv.
Store Information
Where are you located?
Phantasma is located at 6032 Smoke Ranch Rd, Las Vegas, NV. Shop online anytime at phantasmalv.com.
What are your store hours?
Monday to Friday: 2 PM - 9 PM
Saturday to Sunday: 12 PM - 9 PM
Do you have free parking?
Yes, free parking is available. Please be mindful of other businesses in the area and park in the general use lots.
Is your store family friendly? Are kids welcome?
Yes, all ages are welcome! Children must be accompanied by an adult if they plan on participating in a tournament.
Is your store wheelchair accessible?
Yes! We will also set up an ADA-accessible table for tournament play if needed. Call or message us ahead of time if other needs are required.
Do you have seating for players?
Yes, our play areas can seat up to 42 players.
Do you have restrooms?
Yes.
Do you offer Wi-Fi?
Yes, ask one of our employees for the network details.
Buying & Selling Cards
Do you buy Pokémon, One Piece, or Magic: The Gathering cards?
Yes — we buy singles for Pokémon, One Piece, and Magic: The Gathering.
Do you buy Lorcana or Yu-Gi-Oh! cards?
Not currently. We offer tournament and sealed product support for Lorcana, and sealed product support for Yu-Gi-Oh!, but we don't buy singles for either game at this time.
Do you buy graded cards?
We offer consignment only for graded cards, we sell them on your behalf rather than buying them outright.
Do you buy entire collections?
Yes, though larger collections take more time to evaluate.
Do you buy bulk cards?
We accept bulk cards as donations and give them back out to our community for free, rather than buying bulk outright.
How do you determine card values?
Card values are based on current market comps and condition. Cards must be released for a minimum of two weeks prior to trade-in.
Do you pay cash, store credit, or both?
Both! Store credit earns a bonus rate over cash, with the bonus percentage varying based on the value of the card. Current buy values are available via our buylist.
Do customers need an appointment to sell cards?
Walk-ins welcome, no appointment required! We recommend calling ahead if you're bringing in 10+ cards or a full collection.
Do you buy damaged or played cards?
Played/damaged cards are accepted at a lower rate on a case-by-case basis.
Trading
Can customers trade cards?
Yes, and store credit gets a higher trade value than cash.
Can customers trade toward graded cards?
Yes, trade credit can be applied toward consignment/graded card purchases.
Can customers trade sealed products?
Ask our employees, in-person or online — not all sealed product is accepted for trade.
Products & Inventory
Do you sell singles and sealed product?
Yes to both.
Do you carry sleeves, binders, deck boxes, playmats, and accessories?
Yes, we carry all major card game accessory brands, plus our own custom Phantasma playmat!
Do you stock Japanese-language product?
Not at this time.
Do you offer preorders?
Yes, preorders are opened once we have an accurate count of incoming product. Preorder announcements go out on our Discord first, so join to be the first to know.
Do you offer local pickup and shipping?
Yes to both! Orders placed online can be picked up in-store, and we ship nationwide as well.
Events & Organized Play
What weekly events do you host?
See our Weekly Events page for the current schedule by game and format.
Do players need to preregister?
Walk-ins are accepted for most tournaments. Preregistration may be required for high-demand events such as Prereleases and Championship events.
What are tournament entry fees?
Entry fees range from $5–$35 depending on the event. Our higher fee will usually apply to Prereleases or events with sealed product provided for play.
What prizes are offered?
Prize support varies by game — see our Weekly Events page for details. Tournaments will soon feed into our store rewards program, with bonus points weighted toward attendance and placement, so consistent players build real store credit over time.
Are beginners welcome?
Absolutely! Many of our weekly tournaments are beginner-friendly, and our community and staff are always happy to help new players learn.
What should players bring?
We recommend bringing all items required to play your specific event, as well as any accessories you'd like to play with.
Do you host prereleases?
Yes! We currently have prereleases for Pokémon, Magic: The Gathering, One Piece, Gundam, Union Arena, Digimon, Riftbound, Lorcana, and more.
Do you host championship qualifiers?
Yes, for Magic and Pokémon. Other games are subject to each publisher's tournament distribution.
Games We Support
What formats do you run for Magic, Pokémon, and One Piece?
Magic: The Gathering: Commander and Standard.
Pokémon, One Piece, and all other TCGs: Constructed.
What other TCGs do you actively support?
Gundam, Dragon Ball: Fusion World, Riftbound, Union Arena, Digimon, Lorcana, Hololive, and Dragon Ball Super: Masters, alongside our core lineup of Magic: The Gathering, Pokémon, and One Piece.
Grading Services
Do you submit cards to PSA, Beckett, or CGC?
No, we don't offer grading submission services. Our program is strictly consignment (selling already-graded cards). Our employees are happy to take a look at your cards and give you their opinion on gradeability, though.
Policies
What is your return policy?
No refunds or returns on any items, with exceptions considered case-by-case. Tournament entry fees may be refunded prior to the tournament start time.
Do you price match?
No, we do not price match other stores at this time.
Can you hold products?
Customers may call in advance to request a hold on singles, though holds aren't guaranteed.
Community
Do you have a Discord?
Yes — join us at discord.gg/FD3zMMWd2m.
How can players stay updated?
Follow @phantasmalv on all socials, join our Discord, or check out our full list here. A dedicated Phantasma app is currently in production.
Can customers reserve tables for casual play?
No reservation needed for casual play! Tables are open access, though players may be asked to move to accommodate scheduled tournament play.
Why Phantasma?
Phantasma was created by a group of community members who wanted to build their own space in Vegas. We fight to sell all our new product at or as close to MSRP as we possibly can, and we host tournaments so players can meet new friends who share the same hobby. We also wanted to support the north side of Las Vegas, since we used to travel south for local tournaments in our favorite TCGs.
Our community has grown alongside us, we're just coming up on our first year open. Our players are a real highlight of the store, always willing to help new players or talk shop about their favorite deck or latest tech. Our employees are made up of community members too, active players from all around Vegas, happy to help guide new players to a specific card or the right group to play with. Every employee has their own specialty TCG, and some of us have topped at large Regional-level events, fielding a Las Vegas team with a strong track record across multiple games.
You are welcome here, at any level of experience, and you will be treated fairly and with respect.