Shipping policy

Customers are responsible for providing accurate and complete shipping information at checkout.

Phantasma is not responsible for lost, stolen, delayed, returned, or misdelivered packages after they have been accepted by the shipping carrier, except where required by applicable law.

If a package is marked as delivered by the carrier but is not received by the customer, the customer is responsible for contacting the carrier and following the applicable carrier claim process. We may assist where reasonable, but we cannot guarantee a replacement, refund, or store credit for carrier-confirmed deliveries.

For insured shipments, claims may need to be filed directly with the shipping carrier. Any replacement, refund, or credit related to an insured shipment may depend on the outcome of the carrier’s claim process.